FREQUENTLY ASKED QUESTIONS

QUESTION 1: Is it possible to delegate a third party to pick up a package that has been sent to us?

Yes, however, the person will need to be in possession of a copy of your ID card as well as your LTR number.

QUESTION 2: How can I get the schedule of your buses?

You can check the schedule of our buses online via our website by visiting the "Our Timetables" page or by contacting our customer service for detailed information on schedules and routes.

QUESTION 3: How can I request a rescheduling of a travel ticket?

To reschedule your trip for another slot, please contact our customer service team who will carry out the operation based on availability and the service will assist you in modifying your reservation. Please note, however, that rescheduling is only possible within 7 days of ticket validity, not beyond.

QUESTION 4: Is it possible to reserve a seat and pay later?

No, the reservation of a seat must be confirmed by immediate payment. Only payment guarantees your reservation.

QUESTION 5: What should I do if I have misplaced an item during my trip?

If you have lost an item, please contact our customer service as soon as possible with your trip details. We will do our best to find your property.

QUESTION 6: How can I get information about the price on a route and the place of boarding?

You can check the ticket prices and boarding locations directly on our website (Locate our agencies: Read here ) or by contacting our customer service for detailed information.

QUESTION 7: How can I get the rates for shipping packages?

To find out the rates for shipping parcels, please consult our price list on the website ( Read more... ) or contact our customer service. Prices vary depending on the size, weight and destination of the package.

QUESTION 8: How do I know which terminal to pick up my parcel from?

All customers in Lubumbashi can pick up their parcel at the entrance to the city, while customers from other cities can pick it up at the local branch.

QUESTION 9: Can I get help changing the recipient's contact information if the recipient is no longer in the country?

Yes, it is possible to change the recipient's contact information. Please contact our customer service with the new information so that we can proceed with the change.

QUESTION 10: How do I book online and pay for my travel ticket?

To book online, go to our website, select your destination, travel date, number of tickets then choose the desired time, and follow the steps to finalize your reservation. You can then make the payment securely via the options offered (credit card, mobile money, etc.). ( Download the tutorial .pdf )